Unified communication

Call-Center operation
  • Design call center solutions fit for SMBs and large enterprises
  • Installation of call center servers and clients
  • Integration with Customer Relationship Management systems (vTiger, SugarCRM, Salesforce, SAP…)
  • Integration with existing traditional telephone systems including PABX, TDM…
  • Product and hardware selection advices and recommendations
  • Call center hardware and software provisioning on demand
  • Training on call center system administration and operations
    • Call center administrator training
    • Call center agents operations training
    • Call center supervisor training
  • Major brands used: Cisco, Avaya, 3CX, Asterisk PBX, xCally, Microsoft Lync…
  • Inbound call routing algorithm scripting
  • Outbound campaign calls using Least Cost routing (LCR)
  • IVR systems with call menu and ACD algorithms
  • Auto attendant consoles
  • Trunk building to any telephone systems using SIP or H.323 protocols

Unified communication system architecture

  • Custom design of Unified communication architecture by our UC experts
  • Counseling on product and service selection that suits enterprise needs.
  • Implementation of IP telephony solutions including Tail-end-hop-off
  • Phased migration with transition plan towards a fully IP based Unified communication
  • Secure interconnection of a branches telephone systems over the Internet or a private cloud

Application customization

  • VTiger CRM customization and integration
  • SugarCRM customization and integration
  • Asterisk PBX IVR scripting with management portal (AMP)

Remote call center solution

  • Setup call center position to reduce your call handling cost
  • Call center a la carte
  • Running inbound and outbound campaigns
  • 24/7 online call and chat agents service
  • Telemarketing service in French and English worldwide
how can we help you?

Contact us for all your IT needs  at our office nearest to you or submit a business inquiry online.

Voice Tone is a leading technology providers and they have excellent customer service. i will be very glad to recommend them to anyone that needs their service.

Debbie Kübel-Sorger